The CSR said that there was a software push last night so guessing that it was the cause of the failure.
I wonder since this was a test box that has had test code on it at various points in its past if that cause any issues? I saw the box flashing yellow yesterday. Guessing it was a software download. Afterword I had trouble connecting. I did a reboot and it seemed ok. But this morning my Mac couldn't find the Genie GO on my network again.
Launched it a second time and it worked. I wish they would do something to improve the internal GenieGo. Multiple reboots had been done, along with 30 second reset's plus route reboot and software upgrade, which didn't fix it.
All this was done prior to posting what others might have seen on their end. Dang, I'm really going to miss the 30 second skip button. I don't think the current app will disappear, only that it may be pulled from the App Store so there would be no new downloads. GG2 is blue, no it is not the head end. The app for iphones has a nasty bug in it that I reported months ago and was never fixed.
Maybe its being abandoned per the above. Heres the bug with iphone app Load up ipad with content. Great, nope, none of my clients say that it can find it or my account's been disabled. I called support and now they're saying that engineering is working on a GenieGo issue and that's causing the problem. OK, so now I have to wait a day or two for an e-mail from engineering saying that they've fixed it.
And I only have the Second model connected. Search forums. Install the app. Goodbye GenieGo. Toggle sidebar. JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding. You are using an out of date browser. It may not display this or other websites correctly. You should upgrade or use an alternative browser. Status Please reply by conversation. Staff member. Sep 7, , 18, Newington, CT. For those of you who own a GenieGo Unit, SatelliteGuys has learned that on November 4, all customers GenieGo's will receive an update which will render the GenieGo non operational.
More as we know it. Aug 24, 4, Md. HoTat2 SatelliteGuys Pro. Jun 12, 1, Los Angeles, CA. Thanks Scott for the update My GG1 has been disconnected and put out to pasture for months now in my scrap pile, but still kept it around just in case DIRECTV created a future option to use it again. Now I see it's officially never coming back and may safely discard it as trash now. Retention gave it to me for free a few years ago for being such a long time customer always in good standing. Click to expand Customers who do not already have eligible hardware are being offered Genie upgrades to ensure they continue to enjoy these features.
Explain to customers with the eligible hardware that they can now use the DIRECTV App to live-stream all channels from their programming package anywhere, and they can view recorded content from their Genie both in and outside their home via live-streaming or downloading. If the customer is concerned by this loss of functionality, explain that the Genie is intended to be the central hub for content viewing in the home, and the advanced capabilities of the Genie make it possible for the DIRECTV App to provide a better experience than GenieGO.
If technicians run into a more challenging conversation with a customer over the loss of their GenieGO device : Please direct the customer to call Customer Care — those agents are trained on how to handle more difficult situations related to the GenieGO sunset process.
Technicians should NOT make this call for the customer. Apr 12, 3, No mention of what to say to people with laptops or other Windows devices No more port-forwarding! Supported devices include iPads iPad 2 or newer , iPhones iPhone 4 or newer and Android mobile phones and tablets.
A directv. When used together with the DIRECTV App, our customers can use their mobile devices like a wireless client to experience their content in and out of the home.
GenieGO streaming cannot happen while picture-in-picture or DoublePlay is active. Some channels and programming are not available for streaming due to specific contractual agreements with content providers.
Due to contractual obligation, downloaded Disney content is restricted to one download to one client per account for 60 days. This applies to all Disney channels. And there you have it. Feb 7, Thanks for the info. As per usual, it'll take some content providers looking at you, DIS! Aug 24, 4, Md. Click to expand Aug 28, 1, Chesterfield, MO. So is this going to be used instead for bad weather backup instead of that rumor about using UVerseTV for that? I know it said stream all channels but does that also include all local channels in all markets?
Also what about using Windows 10 PC's for this? I wonder if the channels will be in p and i? CSM said:. Scott Greczkowski said:. This is for watching your programming from your receiver from a remote, like using a Slingbox, but the Slingbox is built into some of the receivers. EarDemon SatelliteGuys Pro. Dec 5, 1, USA. The file size of the latest downloadable. No estoy en casa? No hay problema. It was checked for updates times by the users of our client application UpdateStar during the last month.
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